Shipping costs and delivery time

Our patterns are available for instant download after purchase. So you can directly start after your payment was successfullly processed!

For all our other items, shipping and handling costs will be added to your shopping basket. It is automatically calculated based on the amount in your shopping basket. To minimize shipping fees, we use regular shipping without insurance. Please contact us before placing an order when you like us to ship with Insurance.

Estimated Delivery time of items on stock:

  • In the Netherlands between 2 to 5 business days
  • Within Europe between 3 and 14 business days.
  • International delivery in other countries varies between 1 to 6 weeks.

We will make every effort to deliver the order on time, but it is not guaranteed and we are not liable for delays for reasons beyond our control.

The customer is responsible for providing the correct shipping address. Any loss of goods because of wrong shipping address will not be refunded.

Do you need quicker delivery ?

FOR THE NETHERLANDS AND BELGIUM PLEASE CHECK OUR ASSORTMENT AT OUR PARTNER BOL.COM

FOR OTHER COUNTRIES PLEASE SEND US AN EMAIL TO CHECK IF WE CAN MEET YOUR DESIRED DELIVERY TIME

CHECK OUR ASSORTMENT AT BOL.COM
SEND US AN EMAIL
Shipping packages worldwide

Returns:

As customer you have the right to cancel your order and/or delivered goods. In the case of a return, you must notify us in writing within 14 days after you receive the product. You can make use of this return notification form or contact address info@studio-koekoek.com using your order number and specifying which items you would like to return. After your notification you have to ship back the goods as quick as possible, with a maximum period of 14 days.  Transportation costs for returning any goods have to be paid by the customer. Returns must be unused, in the state you received them, and in the original packaging.

Due to their digital nature, our cross stitch patterns cannot be returned. Custom orders and custom patterns specifically made on request of a customer cannot be returned.