Shipping costs and delivery time

Our patterns are available for instant download after purchase. So you can directly start after your payment was successfullly processed!

For all our other items, shipping and handling costs will be added to your shopping basket.

We ship worldwide

Shipping and handling fees are automatically calculated based on the amount in your shopping basket. To minimize shipping fees, we use regular shipping without insurance where possible. Please contact us before placing an order when you like us to ship with Insurance.

CORONA UPDATE

We’re very happy we can still ship orders to almost all countries in the world. Our shipping partners experience some delays due to the higher volume and lower capacity.  Local regulation with respect to controlling the virus may also have an impact on your parcel. We ask you to be patient. Below you can see our current estimated delivery timelines. For international orders, we recommend you to choose for the shipping method with track and trace.

Current estimated delivery time

For items on stock:

We aim to handover orders placed before 15:30 the same day to our shipping partners.

  • In the Netherlands it may take 1-2 days to receive it at your home.
  • Within Europe between 5 and 20 business days
  • International delivery in other countries varies between 1 to 6 weeks.

We will make every effort to deliver the order on time, but it is not guaranteed and we are not liable for delays for reasons beyond our control.

The customer is responsible for providing the correct shipping address. Any loss of goods because of wrong shipping address will not be refunded.

Estimated delivery time of  backorder items:

We can quickly restock most of the backorer items in our shop. For items that take longer than 2 extra business days (compared to stock items) we will send you an email informing you of the expected delivery day. 

Do you need quicker delivery ?

For the Netherlands and Belgium you can also check our assortment at bol.com

For other countries please contact us to get a price quote for express shipment options

Check our assortment at bol.com
Send us an email
Shipping packages worldwide

Returns:

As customer you have the right to cancel your order and/or delivered goods. In the case of a return, you must notify us in writing within 14 days after you receive the product. You can make use of this return notification form or via email using your order number and specifying which items you would like to return. After your notification you have to ship back the goods as quick as possible, with a maximum period of 14 days.  Transportation costs for returning any goods have to be paid by the customer. Returns must be unused, in the state you received them, and in the original packaging.

Due to their digital nature, our cross stitch patterns cannot be returned. Custom orders and custom patterns specifically made on request of a customer cannot be returned.