We love to help!
Here you can find answers to frequently asked questions.
And below you can find a form to contact us. Please feel free to reach out if you are stuck, can’t find the material or pattern you were looking for, like to buy Wholesale, or simply want to make our day with your compliments.
We aim to get back to you as soon as possible, latest within 1 business day.
We work Monday – Friday 9:00 – 18:00 European time, except public holidays in the Netherlands.
Please check your spam folder if you did not receive a message back from us.
Frequently Asked Questions
Purchasing process
I didn’t receive the email confirmation of my order
Please check your spam folder. Confirmation emails are generated automatically by our system upon the successful payment of your order and can be flagged as spam.
In case you also did not receive a confirmation email in your spam folder, write to us using our contact form. We will contact you as soon as possible to let you know if your order was processed correctly.
If you are registered with Studio Koekoek, you can check your order status in your account.
If you are not registered, you can register here.
I don’t know if my payment was successfully completed, how can I be sure?
Once you have placed your order, you will receive an e-mail confirming your order.
If you receive this email, your order was successfully completed and it will be prepared shortly.
Make sure to check your Spam folder.
Can I shop without registering?
Yes! You do not have to be registered to shop at Studio Koekoek.
By registering, you can see your order history, invoices and save your personal information – so you do not have to re-enter it for each new purchase. Studio Koekoek does not store or have access to your credit card information.
Can I shop from my smartphone?
Of course!
Go to www.studio-koekoek.com as you would from your computer. You will automatically be redirected to the mobile version.
Shipping & Delivery
How long does it take before you ship my order?
On workdays we ship orders of stock items placed before 13:00 the same day. Most back order items can be shipped within 2 workdays. In case we expect that it takes longer than 2 work days to process your order we will send you an email with an expected shipment date.
If you are in The Netherlands or Belgium you can also check our assortment at Bol.com for speedy delivery.
Once your order is shipped you will receive a shipping confirmation e-mail.
How long does it take to receive my purchase?
Our digital download patterns are directly available after purchase with the link that’s in your order confirmation email.
Physical products are shipped from our studio in The Netherlands. You can find current estimated shipping times here
Can I return my order?
Customer have the right to cancel the purchase order and/or delivered goods. In the case of a return, you must notify us in writing within 14 days after you receive the product. You can make use of this return notification form or via email. using your order number and specifying which items you would like to return. After your notification you have to ship back the goods as quick as possible, with a maximum period of 14 days. Transportation costs for returning any goods have to be paid by the customer. Returns must be unused, in the state you received them, and in the original packaging.
Due to their digital nature, our PDF patterns cannot be returned. Custom orders and custom patterns specifically made on request of a customer cannot be returned.
Do you ship to my country?
We ship worldwide to every country to the world, unless we are forbidden by laws to do so. We ship from the Netherlands. If you are in doubt, feel free to reach out to us.
Account & Password
In the menu bar on the right, click on “Sign in”.
This will bring you to a new screen.
Enter your desired account e-mail address and password and click “register”. You will receive an automated email confirmation with your account details!
Welcome to the Koekoek crowd!
Change your password
Sign in to your account with your current password. On the menu choose the option: “Account Details”.
Scroll down until you see the section with password information.
Enter your current password. And add a matching new password in the bottom two fields.
Click save changes to change your password.
I don’t remember my password
No problem!
On the menu click in the top right at “Sign in“.
A new screen will open.
Click on “Lost your password?”
Enter your e-mail address and click on “RESET PASSWORD” . You will receive an email with password reset instructions.
In the email click on “Click here to reset your password“. This will open a window in your internet browser.
Enter your new password details, re-enter the new password in the second box, and click on “Save“
You changed your password!
I Can’t remember the email address I used to create my account
No worries!
Just write us using the contact formbelow with all the details that you remember. Please include your name, possible mail addresses that you might have used or even an order number if you have one at hand.
We will search until we have found the corresponding e-mail address for your user account.
How do I edit the email address of my account?
Oops! You made a typo in the email address of your account. Or the email address of your account is not valid anymore? Or you like to change it to a different account?
You can easily change the e-mail address of your account yourself.
On the menu click in the top right on “My Account” and log in.
On your dashboard click on “Account Information”
Under Account details scroll to “Email Address“. Change the address to your desired new email address and click “SAVE CHANGES”
Voilá you saved your new email address.
Please note that to continue receiving our newsletter you have to change your newsletter seperatly. You can do that following the instructions in the footer of your last email received. Alternativly sign up for our newsletter with your new email address.
Wholesale & Workshops
Do you host workshops?
Yes, we love to organise workshops at location or in our new studio. See our current agenda here
Like to organise a private crafting session? Do you have a group of friends that like to join? We can help with materials and fantastic instructors. We offer special workshop prices on our kits.
Contact us with below form to get all the details.
Company Details
Here’s our Address:
Studio Koekoek
Weesperstraat 100
1018 DN Amsterdam
The Netherlands
Our company details: KVK number: 59812478
Bank acount: Rabobank, IBAN: NL51RABO0181911094
VAT number: NL001102966B68
Do you like to see our kits and supplies? You’re welcome to visit us at the Weesperstraat 100, during our opening hours:
- Monday 11:00 – 17:00
- Tuesday 11:00 – 17:00
- Wednesday 11:00 – 17:00
- Thursday 11:00 – 13:30
- Friday 11:00 – 17:00
You can also send us a message if you like to make an appointment for a different time.
We operate as design studio, rather then a traditional retail shop. This means that our products are not always priced and displayed. You can always find our prices at our website.
You can also pick-up your parcel at our studio. It’s a free delivery option in your shopping basket.
And we’d love to help you with any questions, so feel free to contact us.
We can help you the quickest if you contact us through our contact form. But if for whatever reason that is not possible, you can reach us at help<at>studio-koekoek.com .
What about your journey to ‘Guilt-Free’ crafting?
Our aim is for all our products to be ‘guilt-free’, meaning they are made with premium materials made in fair conditions and where possible ecologically certified. We hunt for the best options, so you can enjoy your crafting ‘guilt-free’.
We are very proud that we are the first company in the world to launch ecological fabrics that are a perfect for punch needle embroidery. We realize that our efforts are (yet) only a drop in the ocean, but our ambitions are big. Volume does matter when you want to make an impact. We are very happy with every purchase made, and invite shop owners to place wholesale orders with us. Buying more volume together will make our little drop in the ocean bigger and bigger :-).
We are on a journey to replace all our conventional supplies with ecological and fair trade alternatives. For cross stitch fabrics our search proves to be difficult. Aida fabrics are very technical to weave, hence there are only very few weavers that can make this fabric. Gleefully we found a weaving mill willing to embark on our journey to create premium quality with ecological and fair trade fibers. But to start the mills we need to place a very large order. So we are looking for other designers, craft shop owners, and you to order together with us. If we manage to gather a large enough crowd we can start weaving!
Fair living wages are close to our heart. We dream of growing Studio Koekoek such that we can offer stable jobs to people that currently work under a living wage. We believe that working people – wherever they are in this world – should earn a sufficient wage to eat, house, cloth, and educate their families. We are still small, but every order makes our dreams one step closer.
Thank you for showing an interest in our journey to ‘guilt-free’ crafting ! If you have any helpful tips for us, they are more then welcome!
Can’t find an answer to your question?
Please use below form to contact us. We aim to get back to you within 1 business day.
We work Monday – Friday 9:00 – 18:00 European time, except public holidays in the Netherlands.
You can also reach us by e-mail at help@studio-koekoek.com
After successful submission of your question you will receive an automated mail with copy of your request in your email. Please check your spam folder if you don’t receive this confirmation email within the next 30 min.
You can also reach us by e-mail at help@studio-koekoek.com
